Feedback and Complaints

We welcome your thoughts and feedback on any of the services we have offered at any time.

We see complaints about any aspect of our service as a vital way to improve the way we work. All complaints are treated seriously, and complainants with dignity and respect.

Our Complaint Promise...

  • Complaints are handled in a way that is open, fair, flexible and conciliatory
  • Complainants are treated respectfully and courteously without discrimination
  • All complaints will be acknowledged in writing within two working days of receipt
  • All complaints/issues/concerns will be thoroughly investigated
  • A formal written response will be given within 20 working days
  • Myton will acknowledge mistakes and apologise where appropriate

All complaints should be addressed to our Chief Executive, who will ensure the right person promptly deals with your concerns.

Ruth Freeman, CEO
The Myton Hospices,
Myton Lane,
CV34 6PX
or email us

If you would like independent help and support with making a complaint or if you are unhappy with the complaint response the following organisations can be contacted:

  • Health Service Ombudsman’s Help Line 0345 015 0433
  • Independent Complaints Advisory Service (ICAS)
  • Care Quality Commission