At the end of 2014 and the beginning of 2015, as our last strategy came to an end, we looked in detail at the work The Myton Hospices were doing across Coventry and Warwickshire. We looked at three main areas:
- Our data – we looked at a very broad range of information including who our patients are, where they live, who referred them to us, what conditions and illnesses they were living with, which groups of people we might be missing and where our income came from
- The external world – we looked at issues including local and national policy direction in terms of palliative and end of life care, demographics in Coventry and Warwickshire, demands on the NHS, what our commissioners want, the pressures on social care
- What our stakeholders told us – we talked, a lot! We talked to patients and families, carers, our staff and volunteers, GPs, Macmillan Nurses, district nurses, consultants – we asked people what they thought of Myton, and what they thought we should be doing in the future
The good news was that following all of this research five key challenges for us as an organisation came out very strongly, and we have made meeting those challenges our goal for the next five years. We will:
- Design and deliver our services with the patient and family at the centre of what we do
- Make accessing our services easier and fairer
- Touch the lives of more people who need us
- Work more closely with the people who make the decisions in Coventry and Warwickshire
- Secure our financial position to make sure we’re still here in the future
To deliver on all of this we have a lot of work to do throughout the organisation, but the key priorities are:
- Developing our people
- Improving our data and use of IT
- Reducing our costs and improving efficiency
- Strengthening our marketing and communications
- Building relationships and working more closely with our partners
You can read more about how we plan to do all of this in the strategy booklet below.
There is also a link to a version we have designed specifically for Health and Social Care Professionals, which addresses in more detail the work we plan to do in this area to meet the needs of patients and families and also the people we work with to deliver palliative and end of life care services.
And finally if you would like more detail, the full 20 page document is available for you to access too!
If you have any queries or would like any further information, please contact David Pratt, Director of Strategy and Information on 01926 838881 or email David.firstname.lastname@example.org