Accounts, Reports and Statements

We have three hospices; Coventry, Rugby and Warwick

We care for people living with a life-limiting illness aged 18 years and over, and their families, in Coventry and Warwickshire

40% of people are discharged from Myton after a stay in our Inpatient Unit

We spend 82p in every £1 raised on providing our services for patients and their families

We have more than 1,200 volunteers in a wide variety of roles across our hospices, shops and events, without them our work wouldn’t be possible!

We have almost 300 members of staff including our medical teams

Last year, we supported over 2,000 people and their families in our hospices, via our patient & family support services, and in the community through Myton at Home

We have to raise £12.7 million of the £15.3 million it costs to continue providing our services free of charge to our patients and their loved ones

We are a charity, not the NHS - just 17% of our funding comes from the NHS

In 2024/25…

• We cared for 502 people in our Inpatient Units
• We cared for 170 people via our Myton at Home service
• 654 people used our Wellbeing Services
• 105 people used our Fatigue and Breathlessness Programme
• 356 people used our Complementary Therapy service
• 457 people used our Physiotherapy and Occupational Therapy services
• 368 people used our Lymphoedema service
• 407 people used our Counselling service

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their role is to ensure that care services in England provide people with safe, effective and high-quality care.

See latest reports

As a charity we are required by law to publish our accounts, they can be read below...

• The Myton Hospices Accounts 2010 - 2011
• The Myton Hospices Accounts 2011 - 2012
• The Myton Hospices Accounts 2012 - 2013
• The Myton Hospices Accounts 2013 - 2014
• The Myton Hospices Accounts 2014 - 2015
• The Myton Hospices Accounts 2015 - 2016
• The Myton Hospices Accounts 2016 - 2017
• The Myton Hospices Accounts 2017 - 2018
• The Myton Hospices Accounts 2018 - 2019
• The Myton Hospices Accounts 2019 - 2020
• The Myton Hospices Accounts 2020 - 2021
• The Myton Hospices Accounts 2021 - 2022
• The Myton Hospices Accounts 2022 - 2023
• The Myton Hospices Accounts 2023 - 2024

The Quality Account is an annual report that summarises how the organisation is working to improve the quality of its services, the progress we have made and our priorities for the coming year.

See the latest Quality Account

As a charity founded and supported predominantly by its local community, The Myton Hospices takes very seriously its responsibilities to ensure our fundraising approach not only complies with the law but also follows best practice and strives to deliver the best possible experience for our supporters.

We are very fortunate to have an extremely loyal and active supporter base and we would never wish to cause our supporters offence or want anyone to feel unduly pressured to give, especially when they already support our charity so generously. We actively encourage feedback from our donors and supporters and we are proud that the rate of complaints about our fundraising approaches and activities is extremely low.

Our vision is for every Myton supporter to have an excellent experience

It is a bold aim and to achieve it we have developed a Supporter Strategy with five key promises:

• Integrity – We will acknowledge and say sorry when we get things wrong
• Compassion – We will tell our supporters about the difference their support is making to our patients
• Accountability – We will allow supporters to control what communications we send them and how we send them
• Respect – We will never share, sell or swap a supporter’s personal data with any third parties for marketing purposes
• Excellence – We will be responsive and treat our supporters as we would like to be treated

By delivering on our promises, we hope our supporters feel valued and proud to support The Myton Hospices and share their support with others.

We are registered with the Fundraising Regulator, where charitable organisations agree to the commitment made to donors and the public as set out in the Fundraising Promise and to ensure that we remain at the leading edge of compliance and supporter satisfaction.  This includes all Myton fundraising activities along with fundraising activities being arranged by individuals/groups/businesses/associations etc. on behalf of and in aid of The Myton Hospices.

Full details are available via their website at www.fundraisingregulator.org.uk

We will not stop listening and learning to make our supporter experience the best it can be.

Our fundraising costs...                       

Just under 80% of the income we need is generated through Income Generation activities.

• For every £1 donated to fundraising, 82p is spent on delivering care and support
• For every £1 entry into the Myton weekly lottery, 65p is directly spent on delivering care and support
• For every £1 invested in fundraising we return £5.40 in additional income for our work

(the above figures are based on 2022/2023 financial accounts)

Use and management of supporter data...

When we collect data from our supporters, we allow them to make decisions about how we can contact them.  They can opt out of receiving any future communications via mail, email, telephone or face to face.

We record these preferences on our database and use them whenever we select data for marketing purposes. You can let us know your preferences by completing our Communication Preference Form 

We communicate weekly with our lottery management company to ensure our data for everyone playing in the Myton lottery is up-to-date and accurate

Periodically, we may send our supporters’ data to an external agency to check its accuracy.  The agency matches our data against national registers for change of addresses, deaths and the Royal Mail postal address database.  We use the results to update our data. The agency does not retain the data or pass or sell it on. They destroy it immediately after the completion of our work.

Our fundraising activities...

To deliver our fundraising programme we employ our own specialist fundraisers as well as benefitting from a large number of dedicated volunteers who give their time, energy and passion to raise valuable funds and share the story of the Hospice.  We also use professional fundraising agencies, such as door-to-door canvassers, to deliver parts of our fundraising programme, which we do not have the capacity to deliver internally.  We also work with an external management company to operate our lottery. These external agencies go through a robust selection and quality assurance process and are continuously monitored by us throughout their partnership with the Hospice. Any comments or complaints raised to us about their behaviour are addressed immediately.

We ensure our external agencies comply with the law, the Institute of Fundraising (IOF) codes of Practice and external bodies such as OFCOM, the Fundraising Regulator and The Gambling Commission.

Our current fundraising programme is broad and contains a number of fundraising activities including community and event fundraising, trust and corporate fundraising, in memory and individual fundraising and legacy fundraising.  We also use mailing appeals, telephone calls and door to door canvassing to deliver our individual giving programme including our lottery.

Mailings...

We send out mailings (postal and electronic)with a direct request for a donation from our supporters and in addition to this, there are other forms of communications we send out to supporters in order to raise awareness of our fundraising activities and events along with updates about our work and how people can support our charity. All of our mailings are delivered in line with our supporters’ communication preferences and there is an opportunity for supporters to opt out of receiving future communications in each mailing. Currently we do not buy any data to recruit new supporters. We use the Mailing Preference Service (MPS) to avoid mailing persons registered with this service who are not already existing supporters who have provided us with permission to contact them by this method.

Telephone calls...

We use the Telephone Preference Service (TPS) on all our campaigns, and we use legitimate interest for calls which ensure that if a supporter has not given us direct permission to call them, we will not call them.  We have our own in-house Telephone Fundraising Team who undertake stewardship and campaign calling and ensure we have very strong and effective processes in place to stop calls as soon as a supporter says “no” or if there is any worry over the vulnerability of a supporter. We have the ability to listen in on the calls made as and when we want.

Door to door...

We use door to door canvassing to sell subscriptions to our lottery. We use agencies alongside our own Myton team to deliver this work.  The canvassers go through a thorough training programme including an induction here at the Hospice. They have prominent and clear identification to say they are working for us.  The canvassers obey ‘no cold calling’ signs and if a householder does not want to engage with them at the door they respect that and move onto the next house.  Where we employ external organisations to assist our activities their conduct will be governed by contracts with strict conditions on their behaviour. Periodic quality control checks will occur to ensure their compliance with best practice.

Comments, compliments and complaints...

We welcome our supporter’s comments. Their compliments let us know when we are getting things right and it is good to be able to tell staff and volunteers that they are doing well.

We work hard to deliver a high quality service to our supporters. Despite our best efforts, we may not always get everything right. When this happens, we would encourage them to let us know as soon as possible so that we can try our best to resolve the problem. If they are not happy that the problem has been resolved, they may want to make a formal complaint. We welcome complaints - they help us reflect on how we can improve and to get things right next time. We treat all complaints very seriously and supporters are welcome to have a copy of our formal complaints procedure.

If you have any questions, please contact Donor & Supporter Care on 01926 358383 or email DSCT@mytonhospice.org

You can also contact the Fundraising Regulator to end direct marketing communications from charities you wish not to hear from via their Fundraising Preference Service (FPS) or indeed to make a formal complaint regarding a charity.  Full details are available via their website at www.fundraisingregulator.org.uk

I would also welcome hearing from you with any comments or queries and you can get in touch with me via my contact details below.

Jason Levy

Director of Fundraising & Supporter Development

Jason.Levy@mytonhospice.org      01926 929 032

The Gender Pay Gap reporting rules use median and mean hourly rates of pay calculated on a snapshot date of April the previous year as the key measures.

The median pay amount is calculated by lining all the hourly rates for each group of employees from lowest to highest and identifying the middle figure in each group.

1. Main gender pay gap figures…

At The Myton Hospices:

• Women earn 100 pence for every £1 that men earn (based on median hourly pay).
• Women represent 86.1% of colleagues in the highest-paid quartile and 78.1% in the lowest-paid quartile.
• 5% of women received bonus pay, compared with 11.0% of men.
• Women’s median bonus pay was 13.4% higher than men’s.

2. Hourly pay…

At The Myton Hospices:

• Women’s median hourly pay was 0.2% lower than men’s – meaning they earned 100 pence for every £1 that men earned when comparing median hourly pay.

• Women’s mean (average) hourly pay was 0.8% lower than men’s.

3. Pay quarters…

At The Myton Hospices:

• 1% of colleagues in the highest-paid quartile (upper hourly pay quartile)
• 6% of colleagues in the upper-middle quartile
• 4% of colleagues in the lower-middle quartile
• 1% of colleagues in the lowest-paid quartile (lower hourly pay quartile)

4. Bonus pay…

At The Myton Hospices:

• Women’s median bonus pay was 13.4% higher than men’s – meaning they earned £1.13 for every £1 that men earned when comparing median bonus pay.

• Women’s mean (average) bonus pay was 0% lower than men’s
• 8.5% of women and 11.0% of men received bonus pay

At The Myton Hospices we are firmly committed to promoting gender equity and strive to provide opportunities for women – which is why we frequently employ people from all genders into Senior Leadership and Management positions:

We are also confident that we pay equal pay to everyone in the same role, irrespective of their gender identity. In the past two years, Myton has made significant investment into the salaries of all employees, particularly those in lower earning roles.

Additionally, a new job evaluation and salary benchmarking approach has been embedded, meaning that all roles are objectively graded in comparison to each other, and salaries are then benchmarked using a recognised independent database.

Additionally, we support our employees with a range of considered wellbeing benefits, including:

• Generous annual leave allowances
• Access to confidential advice lines including mental health services
• Bimonthly staff wellbeing check-ins for a range of topics
• Free women’s health focussed sessions regarding the Menopause
• Free sanitary hygiene products in all restrooms
• Flexible and hybrid working arrangements
• Access to a fantastic maternity scheme and shared parental leave policy

We are confident that women love working at The Myton Hospices, however do recognize that there still a long way to go to address the societal imbalances between different genders in the workplace and are always open to feedback...

For any more information regarding this data or EDI at The Myton Hospices, please contact our Director of People Services Liz Jackson on elizabeth.jackson@mytonhospice.org

At The Myton Hospices, we recognise that we are facing a global climate emergency and as an organisation, we are committed to reducing our carbon footprint and the impact we have on the environment across all areas of the charity by complying with environmental legislation and implementing our own initiatives.

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The Myton Hospices is dedicated to delivering compassionate palliative and end of life care while upholding our responsibilities in environmental sustainability, social impact, and governance.

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The Myton Hospices commitment to the principles of the Modern Slavery Act 2015.

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