Help us make a difference to people with life-limiting illnesses…
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.
About the role
We are seeking a proven leader with a solid background in CRM management, to not only take ownership of our fundraising CRM but also lead our Donor & Supporter Care Team, as our Database & Supporter Care Manager.
On one hand, you’ll drive innovation and best practice in data management, overseeing system migrations and data analysis, ensuring integrity and compliance, while unlocking insights that help drive fundraising growth.
On the other hand, you’ll lead and develop a team of Donor & Supporter Care Assistants, oversee Gift Aid, and ensure an outstanding supporter experience.
As our Database & Supporter Care Manager, your activities will include:
- Ensuring accurate and compliant data capture in our fundraising CRM
- Leading and providing training and guidance to the Donor & Supporter Care Team
- Analysing donor behaviour and campaign performance
- Providing actionable insights that improve stewardship, retention and income growth
- Managing Gift Aid claims, ensuring compliance and maximising income
- Collaborating with Fundraising, Marketing, Finance and external partners, to align data insights with campaigns, reporting and supporter engagement
- Exploring new technologies, including automation, to improve reporting, data analysis & supporter experience
This role will support our work by ensuring we make the most of our data to grow income, deliver exceptional supporter experiences, and drive innovation across fundraising and engagement.
This is a hybrid working role, mostly based in the office at our Warwick Hospice with some home working and occasional travel to Coventry, Rugby or off-site Fundraising events. It is full-time (37.5 hours per week, Monday-Friday, usually 9-5).
About you
We are seeking an individual with:
- Experience managing and implementing CRM systems in a charity or fundraising environment
- Strong data analysis skills, including the ability to translate complex donor data into clear insights that inform strategy and stewardship
- Experience of data migrations, including ensuring accuracy, integrity and smooth transitions
- A solid understanding of data legislation and governance, including best practice in supporter data management
- Excellent communication skills, including the ability to present technical and data insights in a clear and engaging way
- A collaborative approach (able to work effectively across departments and with external partners)
You might have experience as a CRM Manager, Data Manager, Insight Manager, Supporter Care Manager, or Donor Relations Manager.
You will need to be able to travel within the Coventry & Warwickshire area occasionally.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
Benefits of working at Myton
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:
- Increased employer pension contribution
- 28 days annual leave + bank holidays, increasing with long service
- Additional leave purchasing
- Winter savings club
- Discount schemes including Blue Light Card
- Death in service benefit
- Dedicated staff wellbeing team & mental health first aiders
- Colleague Support Service: confidential financial, legal & mental health support
- Cycle to work scheme
- Free on-site flu jabs
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- #DoingOurBit online fitness and wellbeing platform
- Menopause support
How to apply
Please click ‘Apply’ below to answer a few short questions and attach your CV.
If you would prefer a paper application form, or if you have any questions including about support or adjustments, please contact HR on 01926 838 849, recruitment@mytonhospice.org or by post: HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX
We will share interview questions in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.