Further to our announcement that Ruffle closed the raffle they set up and would be refunding everyone who bought tickets, we have been made aware by some of our supporters that they still haven’t received their money back from Ruffle.
On closing the raffle Ruffle stated that all refunds would be processed by the end of November but unfortunately not everyone who purchased tickets has been refunded.
As the nominated charity that was due to receive 10% of ticket sales from the raffle we are very disappointed and offer our sincere apologies to anyone who bought tickets and to all those who still haven’t received a refund.
We can assure you we are taking this matter very seriously and are taking legal advice on behalf of our supporters.
Ruffle is a completely separate entity from The Myton Hospices so unfortunately the refund process is outside of our control but we have been in constant contact with Ruffle to ask for updates and where we know of supporters who are still awaiting refunds we have been trying our very best to assist them with this.
Ruffle have assured us that they will still refund everyone who bought tickets so if you have not yet received yours then please contact julia@ruffle.org
If you have any further concerns or are unsuccessful in contacting Ruffle directly then please email our Director of Income Generation and Supporter Engagement charlotte.ingram@mytonhospice.org who will do all that she can to help resolve this.
We would like to once again thank you for your support and reiterate our apology for any disappointment and inconvenience caused.