We have recently launched Monty – our new artificial intelligence (AI) chat assistant to help improve the experience of visitors to our website. The AI assistant is designed to offer instant answers and support, helping people, including patients, carers and supporters, access the information they need quickly and easily.

Available on our website, the chat assistant – named after our much loved bear mascot, Monty, is already making it easier for patients, families and supporters to find out more about Myton. Whether looking for upcoming fundraising events, information on our three hospices and 27 shops, or finding out about the palliative and end of life care services available, Monty provides instant signposting to accurate, relevant information.

Monty will also assist users who may struggle with website navigation and offer multilingual support to cater to diverse audiences, building on the Recite Me accessibility tool that has already been in place on the Myton website for a number of years.

Holly Kerrigan, Director of Marketing and Communications at The Myton Hospices, said:

We are really excited to have launched our new AI chat assistant Monty – as far as I’m aware we are the first hospice to offer this service. We want to make it as quick and easy as possible for patients, carers and supporters to find the information they need when they need it. We are always looking for new ways to improve the support we offer.

Extensive testing has been conducted and responses are regularly monitored to ensure accuracy and relevance. The system will continuously update based on user interactions, allowing us to refine responses and improve effectiveness over time.

Find out more and say hello to Monty online HERE!