We spoke to Deanna Culley who is the Manager at our Bedworth shop about her journey into charity retail


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Our charity shops are a key part of promoting the work The Myton Hospices does as well as vital for raising funds to keep our services running.

How long have you worked in retail and how did you get into the industry?

I started at Myton as a volunteer when I was 16 years-old – my Aunty was the manager at the Bedworth shop so I did it to help her. Two years ago I became the Assistant Manager and then at the start of 2017 I became the Manager. I’ve been with Myton for 7 years now!

What motivates you?

I didn’t realise it when I was a teenager volunteering at weekends, but working in a charity shop is so rewarding. I realise now how much the work we do helps the people who need Myton’s support. Our charity shops are so important and I’m always pushing myself because I know the work I do is helping other people.

What does your role entail?

My job involves managing the team of volunteers and making sure we’re working to be the best we can. We need the shop to be full of stock for customers, and customer service is a top priority – we want people to want to donate and shop here. It’s important that people know us as Myton too so they know what their donations and money are being used towards.

Are there any differences between working in a charity shop and a high street store?

I think the main difference is that all charity shops are different – high street shops all have the same stock and look similar. Although we are One Myton, the quirks of the Manager, the volunteers and the shop itself make each shop individual. It’s amazing what people donate too; we’ve had so many good quality Radley handbags donated, a Dolce and Gabbana suit which was in top condition, and even a wedding dress, bridesmaid dresses and matching pageboy suits.

What is your favourite part of working in a charity shop?

I love my team! We’re like a little family; we know each other so well. The volunteers choose to come here so it’s really nice for me that they’re choosing to do that. I also love the customers – the people who come in regularly we get to know very well and they become like friends too.

What would you say to someone considering a career in charity retail?

Working in a charity shop is extremely rewarding. You make new friends with the people you work with and they become a support system to you. The skills you learn are also transferable – using the till, talking to customers and working with the stock. And as a teenager it’s often hard to find work because you don’t have experience so volunteering at a charity shop is a great way to learn the skills you need in other jobs. I started as a volunteer and here I am now as manager!

We’re expanding!

If you would like to work at one of our shops then please click here to view current vacancies or register your interest.

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